Go where you want. When you want.
With our best-in-class travel rewards, there are no blackout periods. You can redeem anytime for flights, hotels, cruises and vacation packages.
During this time, we ask that:
If you are traveling within the next 72 hours and require to cancel or change your travel plans or received an automatic schedule change email please continue to call us at 1-866-991-2835 and we will be happy to assist you.
If you are travelling outside of the next 72 hours and you would like to change or cancel your travel plans you may call us at 1-866-991-2835 or alternatively you can email us at firstname.lastname@example.org.
If you have received an automatic schedule change email and have already sent us an email to change your travel plans, there is no need to call. Our agents will be contacting you closer to your travel date.
To assist our agents, please ensure the email subject line includes your BMO Rewards number and your date of travel.
The email should include:
We are committed to providing you with regular updates and information as they become available. Please find below key information that may address some of your questions.
If you are seeking alternate travel options, or if your travel is imminent and you wish to cancel your trip, please contact us at 1-866-991-2835 for assistance or follow the email requirements above.
You can also click on the links below to view airline-specific information, and the latest Coronavirus (COVID-19) travel advice:
Shop: Please be advised that due to COVID-19, the shipment of your reward may be impacted. We currently expect longer than usual shipment timelines and we apologize for any inconvenience that this may cause. If your order is delayed, you will receive a notification by email. For questions on an existing order, please contact the BMO Rewards Centre via email at email@example.com. Please note that any requests to change or cancel existing orders are not guaranteed at this time. You may continue to use your BMO Rewards points for items in the online catalogue using the “Shop” tab.
Points for Cash: There are currently no interruptions on redeeming Points for Cash.
Invest: There are currently no interruptions on redeeming points for Financial Contributions towards your BMO investment account.